My brother lost his rank on prison due to name change, could you help out? His old in-game-name was kingenstoffe now it is ZombieGamer999. I believe he had ace rank. Thank you!
Our system doesn’t have any payment history under either of those usernames. Do you have an email that was used during the payment, or any receipts you could forward through that could act as proof of purchase?
He will receive his rank the next time he logs in.
Also anything posted in the Community Help Forum can be seen by the public, for support with things like ranks you should always use the Customer Support forum.
